At OrnamentsDiscount, we want you to be 100% delighted with your holiday decorations. We stand behind the quality of our Christmas Ornaments, Lights, Palm Trees, Swag, Topiaries, and Poinsettias. If your item isn’t perfect, or if you simply change your mind, our hassle-free returns policy is here for you.

Our Policy At a Glance

  • Return Window: 15 days from the date you receive your item.
  • Condition: Items must be unused, in their original packaging, and in resalable condition.
  • How to Start: Email our customer service team to initiate a return (see template below).
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
Please Note: Due to the delicate and seasonal nature of our products, custom or personalized ornaments cannot be returned or exchanged unless they arrive damaged or defective. All sales on these items are final.

Step-by-Step Return/Exchange Process

Step 1: Contact Us (Within 15 Days of Delivery)

Please reach out to our friendly support team at [email protected] from the email address you used to place the order. Include your order number and the reason for your return or exchange.

To make it easy, you can copy and use the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello OrnamentsDiscount Team, I would like to request a [return/exchange] for my recent order. Order Number: #[Insert Your Order Number] Product Name: [e.g., Set of 6 Glass Ball Ornaments] Reason for Return/Exchange: [e.g., Changed my mind / Item arrived damaged] Please advise on the next steps. Thank you, [Your Full Name]

Step 2: Wait for Instructions

Our team, based in Midwest City, US, will email you within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the item.

Important: Please do not ship the item back to us without an RMA number, as we will be unable to process your refund.

Step 3: Package and Ship the Item

Securely package the item in its original packaging and mail it to the address we provide. We recommend using a trackable shipping service for your peace of mind.

Please note: Original shipping fees are non-refundable. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent) or a damaged/defective product.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect the returned item, we will process your request.

  • For Refunds: We will initiate a refund to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow 5-10 business days for the refund to be reflected in your account, depending on your bank or payment processor.
  • For Exchanges: We will ship out your replacement item as soon as possible. Standard or free shipping (as per our policy) will apply.

Questions?

Our dedicated team is happy to help make your holiday shopping experience joyful. Don’t hesitate to contact us at [email protected].

Thank you for trusting OrnamentsDiscount to help you celebrate the season!