Welcome to OrnamentsDiscount’s FAQ page! We’re here to help make your holiday decorating experience as joyful and stress-free as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
Products & Ordering
What types of Christmas decorations do you offer?
We specialize in a wide variety of high-quality, affordable Christmas decorations including Christmas Lights, Christmas Ornaments, Christmas Palm Trees, Christmas Swag, Christmas Topiary, and Poinsettias. Our collection is carefully curated to help you create a magical holiday atmosphere.
Are your products suitable for outdoor use?
Many of our products are suitable for both indoor and outdoor use. Please check individual product descriptions for specific usage recommendations and specifications.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Shipping & Delivery
Where do you ship?
We ship worldwide to bring holiday cheer across the globe! However, we currently cannot deliver to Asia and some remote areas due to logistical constraints.
What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 days after dispatch
- Free Shipping: For orders over $50 via EMS, delivered within 15-25 days after dispatch
How long does order processing take?
We process orders within 1-2 business days after payment confirmation. During peak holiday seasons, processing might take slightly longer due to high demand.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a confirmation email with tracking information so you can monitor your package’s journey.
Why might my delivery be delayed?
While we strive for timely delivery, occasionally customs processing or unforeseen circumstances may cause slight delays. We work diligently to keep these to a minimum.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. If anything isn’t perfect with your order, please contact us and we’ll be happy to help resolve the issue.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details, and we’ll guide you through the return process.
Account & Technical Support
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address to reset your password.
Still Have Questions?
Our friendly customer service team based in Midwest City, US is always ready to help! Contact us at [email protected] for personalized assistance with any questions or concerns.
Thank you for choosing OrnamentsDiscount – where we deliver not just decorations, but joy and sparkle to your home!